Opportunity
We are seeking an enthusiastic IT & Operations Assistant to join our multicultural, driven team. The ideal candidate will be a tech-savvy individual with a passion for collaboration with a strong team player attitude. The IT & Operations Assistant will play a critical role in sustaining the IT infrastructure and delivering the digital services to the JA team.
Responsibilities
- Provide ongoing support for JA’s digital infrastructure, including managing email accounts, resetting passwords, and troubleshooting email issues;
- Collaborate with Digital and Operations teams to identify and prioritize tech requests;
- Support the Digital team in implementing new solutions, including vendor assessments, testing, training – vendor research online, identification of team needs & translation into tech specification, testing of new solutions, development feedback, training for team members on new tools
- Support the coordination with external vendors and service providers to ensure smooth operation of the JA tools – communication about tech issues, requests or needs from the JA team;
- Contribute to the creation of training materials and facilitate training sessions for JA staff on collaborative tools and IT-related topics;
- Communicate effectively with diverse teams across different cultures to ensure quality support;
- Troubleshoot technical issues related to the JA IT infrastructure and escalate as needed – support the JA on hardware/software management and setup, fix software/hardware issues, create new installations, oversee company hardware maintenance;
- Ensure compliance with data privacy regulations and policies;
- Provide technical support to users across different countries and time zones;
- Assist team members with various ad-hoc IT needs, ensuring quick and effective support.
- Keeping track of different KPIs and in case any risk flag it to the Digital and Operations Team;
- Assist in maintaining documentation for IT processes and procedures
- Support in creating and maintaining user guides for common software and tools
- Contribute to the development and implementation of IT best practices
We are looking for you, if you have…
- A “can-do” approach to life and the ability to produce work to high standard, including attention to detail;
- Problem-solving ability and critical thinking skills
- Strong willingness to learn and adapt to new challenges;
- Curiosity to learn and explore new ideas and concepts;
- Excellent organizational and time-management skills
- Excellent communication skills in English (verbal and written);
- Bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience. 1-3 years of experience in an IT support or operations role, preferably in an international environment
- Proficiency in remote collaboration tools and comfort with virtual work environments Experience with learning management systems, educational technology, and other digital tools;
- Ability to work collaboratively in a team environment and across different cultures and time zones
- Patience and empathy when providing technical support to non-technical staff
- Strong attention to detail
- Knowledge of IT infrastructure and support
- Proficiency in Office 365 suite, including administration tasks
- Basic knowledge of WordPress management and troubleshooting
- Familiarity with common external tools (mailchimp, dropbox) used in the organization
- Adaptability to rapidly changing technology landscapes
- Knowledge of basic cybersecurity principles
Nice to have:
- Demonstrated interest in entrepreneurship education;
- Experience coordinating with stakeholders in multiple countries;
- Understanding of GDPR and other relevant data protection regulations
Additional Benefits:
- Work with a team of passionate professionals who share your enthusiasm for technology and education;
- To contribute to support the JA Network with IT requests
- A culture of diversity, inclusion, and innovation